Terms and Conditions
These terms and conditions have been put in place to ensure fairness between all of our customers and ourselves. They help ensure we are always able to offer the best possible prices and provide a high level of service to everyone.
Bella Refreshments Ltd. T/A BREWATHOME.SHOP Terms & Conditions
Using our web site or placing of an order indicates your acceptance of these Terms and Conditions. Please read them carefully. The submission of an order form and payment will be treated as an offer by you to purchase goods from us subject to these terms and conditions.
Our terms and conditions meet the minimum standards required under UK distance selling regulations and we reserve the right to alter them on a per order/customer basis at any time, using the UK regulations as a minimum standard, without notice. We will only do this under specific circumstances. For example; When the customer or delivery address is outside the UK, the products or services purchased are not part of our standard offerings or other regulations apply.
Opening hours – Ecommerce website is open 24 hrs a day 365 days a year.
Your order becomes binding as soon as we have accepted it and payment has been made. All orders are subject to availability.
We reserve the right to cancel any order without prior notice and explanation. In this instance we will make the request for all monies will be refunded to the card/bank account used to make the purchase within 5 days.
We reserve the right to refuse to supply any individual or company.
Many companies may be involved in the delivery of your order, therefore any delivery date specified can not form part of the contract. We will always attempt to meet any delivery date specified all orders are delivered on a best effort basis.
DESCRIPTION OF GOODS
The description of items offered for sale on our web sites are provided by the product manufacturer or their UK agents/distributors. Product photographs and other images may contain items that help show the product in context. For example: the product may be placed in a room or situation where it’s design to be used. These additional items are not supplied as part of the product and you should check the full description before placing an order.
Some product images and the final product may look slightly different. You should also consider colours and quality of the image may vary slightly from computer to computer and therefore should only be considered as a guide.
From time to time a manufacturer may change or improve the product slightly without notifying us – this may include the packing, ingredients, materials used, size etc.. While we constantly monitor the goods supplied to us and update our web sites accordingly it is impossible to be 100% accurate and the goods we supply may not match the descriptions or photographs exactly. The products supplied to you will be the current version as supplied in the UK to us by the manufacturer or distributor.
USE OF OUR WEB SITES AND THEIR FEATURES
All rights, including copyright, in the content of our web pages are owned and controlled by Bella Refreshments Ltd T/A BREWATHOME.SHOP or our suppliers.
In accessing the Bella Refreshments Ltd T/A BREWATHOME.SHOP web site, you agree to be bound by the terms and conditions as set in this document. If you are not in agreement, you should terminate your use of the site forthwith.
Individual users are granted permission to download pages and store them temporarily without alteration for the purpose of viewing on a personal computer or monitor, and to print pages for the sole purpose of viewing or reading them. The permission to download and print pages does not allow the material or any part of it to be incorporated into another web site or other publication and commercial use of any material contained herein is expressly prohibited.
Our web site has advanced features that allow you to check the status and history of your orders, update your personal details etc. While we perform reasonable tasks to ensure the features are easy and secure to use, It is your responsibility to ensure you are aware of how to use these features and of any potential security issues. We can not be held responsible if any incorrect use results in an error – For Example: incorrect delivery address being specified, or not having read the full product description before placing an order.
The technical and design contents of our web site are updated on a regular basis. The design may change, new features may be added and others removed. If you are unsure how to use any features of our web sites, please contact us for guidance before using the web site.
Our website allows you to leave product reviews. If you decide to use this feature please be considerate. Any comments/entries must not contain abusive or defamatory language, anything illegal, be in breach of copyright, used to promote other activities or businesses or used to publish anything a typical user may find offensive. You are entitled to express your opinion, but it must be factual and relevant. As operator and owner, we are responsible for anything published on our websites and therefore may delete or edit anything without notice. To ensure the continued availability of these features, anyone in breach of these rules may have their account suspended.
CANCELLATIONS, RETURNS & REFUNDS
Our cancellation, returns and refund policy is in accordance with UK distance selling regulations. Before returning any items to us, please contact us to request a refund reference number. Any orders/items returned without this may take longer to process and refund as it is more difficult for us to locate your details. All correspondence should be made in writing either via email or post. Telephone is not an accepted means of cancellation.
If you return items to us without prior permission an additional administration fee of £10 plus the full shipping charge will apply.
If you decide that you placed the order in error the items you have ordered may be returned in their original condition and packaging ( unopened, not used or worn), at your expense, for exchange or refund within 7 days of the goods being delivered/signed for. Please contact us for a returns reference number.
We accept no liability for loss or damage during return transit and recommend you take out adequate transit insurance to cover the full cost of the order in case of damage, loss or theft during transit . Confirmation of posting is no guarantee of delivery and items should be sent via an insured “signed for” service.
We consider 7 days to be a reasonable time in which to return the goods to us and you should use an appropriate delivery method to ensure the products reach us within this time period.
If the products have been used or the blister packing has been opened and/or are not in the original condition (this excludes packaging added by us and used to protect the goods during transit), we are unable to issue a full refund. However, we may issue a partial refund less a restocking fee no less than 25% of the product value. This is subject to our discretion and we are unable to guarantee this for every product we sell. If we are unable to accept the return, you will be responsible for the full cost of returning the items to you. This includes any charges incurred by us when you returned the goods. We will retain the items for a maximum of 14 days. If payment for re-delivery is not received within this time period, we will assume the goods are not required and will be disposed of.
We do not accept returns for goods/items that have been opened.
We can only credit the card/bank account used to make the original payment. This is in accordance with UK anti-fraud and money laundering regulations. All refunds will be made as soon as possible and no longer than 30 days after cancellation.
CREDIT CARD CHARGEBACKS
When you contact your credit card company to report a transaction as unknown or not authorised – this is known as a “chargeback”.
The name that will appear on your statement for any credit card transaction made with us will be Bella Refreshments Ltd. and/or WWW.BREWATHOME.SHOP depending on the facility used. It is very important you do not contact your credit card company and report this transaction as unknown to you if the order has been delivered and signed for. If you feel there is a problem with your order you must contact us in writing (letter or email) to resolve the problem. Cancelling the transaction with your credit card company will be considered theft or fraud and your details will be passed to the relevant authority for further investigation. This may result in us making a claim against you and could damage your credit rating.
If a transaction is charged back to you and proof of delivery is available, we reserve the right to either:
- A) Re-charge the credit card to used to make the payment for the full amount, plus an additional £25 to cover our administration costs.
- B) Issue a claim via the appropriate legal service – This may affect your credit rating and leave CCJ’s against you.
If you request a chargeback after a refund has been issued, you will be liable for a charge of £25 to cover our administration costs and any charges made to us. Credit card protection regulations ensure your account is automatically credited when a chargeback is issued. If a refund has already been made, a further chargeback will be considered theft or fraud and appropriate legal action may be taken against you.
Orders can only be delivered to the address specified with the order.
If the courier suspects the person signing for the order (should it be required) may not be the correct person they may ask for proof of ID. If suitable ID can not be provided the parcel may be returned to us and the customer liable for additional delivery and administration charges.
Any delivery date specified can not form part of the contract. We will always attempt to meet any delivery date specified but all orders are delivered on a best effort basis.
Parcels that can not be delivered or remain uncollected for the holding period specified by the courier will automatically be returned to us. An administration charge of £10 will apply to all orders returned due to non delivery or collection. Part of the delivery charge is often subsidised by ourselves but redelivery will be charged at full cost.
We insure your parcel against loss or damage while in transit. If we need to report your parcel as missing or damaged the courier company may wish to inspect or investigate the situation before agreeing to provide compensation. We are unable to resend your order until the courier company has concluded their investigation and authorised us to resend the order.
All items purchased on a single order must fit into a single box measuring 1.5m in length and must not have a total weight of more than 30Kg. For orders that exceed 30Kg or will not fit into a single box of 1.5 m in length we reserve the right to make an additional charge per additional box.
We reserve the right to pass on any additional charges in full made to us by the delivery agent or courier. Reasons for this may include but are not limited to:
- Incorrect address specified at time of order.
- Redelivery to a different address.
- Incorrect shipping option selected at the time of order.
- No proof of ID supplied when requested
All goods are checked before dispatch, but in the unlikely event of any items in your order being damaged, you should notify us within a reasonable time period, usually 24 hours after signing for the goods, giving details of the damaged items. We will arrange for the damaged goods to be inspected to confirm the damage. If the report agrees with your assessment we will collect the products free of charge and replace them without delay.
We do not cover damage to glass products ie. bottles, hydrometers and demi johns.
All claims for broken, damaged goods must be supported with photographic evidence and sent to firstname.lastname@example.org
If you prevent assessment of the damaged goods or dispose of them prior to assessment, we may be unable to replace them or issue a refund.
If you believe that there may be item(s) missing or incorrect from your order, please contact us within 3 working days of signing for your order and we will investigate. This may involve us speaking to third party companies involved in the supply and delivery of your items and may take a few days to complete.